G Adventures has further suspended all tours departing up to and including July 31, 2020.
In addition, G Adventures will also be suspending all G Expedition departures up to and including August 31 2020.
It said for all UK travellers affected it was ‘following the guidance from ABTA’ by offering a fully-protected Refund Credit Note for 100% of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10% travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
“If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than 31 January 2021, with their money remaining financially protected via their Refund Credit Note in the interim,” it said.
Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
Its statement today added: “With the exception of G Expedition departures between 1 August – 31 August 2020, we are not suspending tours beyond July 31 as we wish to keep the door open in the event the current situation evolves in a way that enables us to travel again.
“However, we do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to September 30, 2020 the option to transfer their booking to a future departure date for the same price. Alternatively, they can pay in full and receive a 110% travel credit for a future tour.”
To instil confidence in its Refund Credit Notes, travel credit, lifetime deposits and to encourage new bookings, G Adventures is offering a Book with Confidence policy, which allows any bookings made between 12 March 2020 and 30 June 2020 flexible cancellation and rebooking options.
Travellers who have booked trips within this time and departing before 31 December 2020 will be able to cancel and rebook their trip up to 14 days prior to departure.
Trips booked within this time and departing between January 1 2021 and June 30 2021 can be cancelled and rebooked 30 days prior to departure, although this excludes some tours.