Jet2holidays is backing the BBC Watchdog’s ‘Package Holiday Pledge’ and has signed up to the Pledge.
Investigative programme Watchdog developed the pledge after viewer complaints over issues with other travel companies.
As a signatory, Jet2holidays will make a number of commitments to protect customers’ payments and offer flexible options for alternatives should travel not be possible at the scheduled time.
It has pledged to allow customers to rebook without incurring amendment charges if flights are cancelled or changed because of Covid-19.
If FCDO advice changes to warn against all but essential travel to the destination country, customers can also rebook without incurring amendment charges.
Additionally, if a customer or a member of their household contracts Covid, prior to travelling, they can rebook without incurring amendment charges for any element of the booked package.
“We warmly welcome BBC Watchdog’s campaign as it will further help customers when it comes to understanding who to trust and who not to trust when booking a package holiday,” said Steve Heapy, CEO of Jet2.com and Jet2holidays.
Jet2.com and Jet2holidays say they have refunded over £1 billion to customers whose travel plans have been impacted by pandemic-related changes.